Knowledge management definitions.
Blogs - How we integrate blogs into people’s work lives and into the enterprise.
Classification - How we organize content through metadata once we’ve collected it.
Cleansing - Scrubbing undesirable information from documents before they are reused.
Collaboration - How to get people to work together efficiently on projects.
Communication - Ways in which messages pass from person to person and within groups.
Communities - All types of communities, whether they’re communities of practice, communities of interest, virtual or not.
Competitive intelligence – Basically, finding out what your competitors are doing.
Content management - How we manage all the electronic stuff that an enterprise produces.
Customer relationship management - How the people and processes in place to deal with customer relationships work (and how they can be improved).
Data mining - Finding useful patterns in heaps of data that can aid in decision-making.
Documentation - Clearly documenting processes for others.
Document management – Essentially, managing documents. It’s sometimes confusing as to where content, records and document management begin and end.
Expertise directories - Collections that describe what individuals know about a particular subject and to locate those individuals.
Feeds - Using RSS or other feed standards to deliver information to a reader.
Information architecture – How we structure information to achieve a goal, whether that’s findability, ease of access or another goal.
Information management - How we manage information from a broad strategic context down to individual documents and data.
Knowledge collection - How to collect the knowledge that people share.
Knowledge mapping - Also sometimes called a knowledge audit. It’s basically just figuring out where knowledge comes from and what its flow through the organization is.
Knowledge sharing - How we get people to share what they know.
Knowledge reuse - How we reuse what we or someone else already knows in a new, innovative way.
Metadata - The information about information that makes the latter findable.
Metrics - Tracking who access and uses what in order to better utilize and organize resources.
Narrative and storytelling - Using stories and narrative to convey lessons and experiences that improve business performance.
Network analysis - Determining not only what your current social network looks like, but also identifying the strong points and gaps that exist.
Outsourcing - Determining if there are less expensive and more effective locations or people to conduct knowledge work.
Portable information delivery - Delivering information, news or data to portable devices.
Portals - The aggregate place where we collect all the information that may be relevant to employees of an organization.
Search - This is really the technology that makes a search engine work, which also relates to findability and metadata.
Semantic web - The movement towards a natural language web where we can freely exchange data and knowledge using common easily-understood standards.
Succession planning - How we deal with people leaving the organization, and the knowledge that goes with them.
Taxonomy - A specific often-hierarchical way of organizing information.
Training - Making sure that people understand the processes and technologies that we implement.
Vocabularies - Determining a consistent, agreed-upon language for how we describe the business our organization does.
Wikis - How we use collaborative editing to solve business problems.