Knowledge management definitions.
Blogs – How we integrate blogs into people’s work lives and into the enterprise.
Classification – How we organize content through metadata once we’ve collected it.
Cleansing – Scrubbing undesirable information from documents before they are reused.
Collaboration – How to get people to work together efficiently on projects.
Communication – Ways in which messages pass from person to person and within groups.
Communities – All types of communities, whether they’re communities of practice, communities of interest, virtual or not.
Competitive intelligence – Basically, finding out what your competitors are doing.
Content management – How we manage all the electronic stuff that an enterprise produces.
Controlled vocabularies – See vocabularies.
Customer relationship management – How the people and processes in place to deal with customer relationships work (and how they can be improved).
Data mining – Finding useful patterns in heaps of data that can aid in decision-making.
Documentation – Clearly documenting processes for others.
Document management – Essentially, managing documents. It’s sometimes confusing as to where content, records and document management begin and end.
Expertise directories – Collections that describe what individuals know about a particular subject and to locate those individuals.
Feeds – Using RSS or other feed standards to deliver information to a reader.
Information architecture – How we structure information to achieve a goal, whether that’s findability, ease of access or another goal.
Information management – How we manage information from a broad strategic context down to individual documents and data.
Knowledge collection – How to collect the knowledge that people share.
Knowledge mapping – Also sometimes called a knowledge audit. It’s basically just figuring out where knowledge comes from and what its flow through the organization is.
Knowledge sharing – How we get people to share what they know.
Knowledge reuse – How we reuse what we or someone else already knows in a new, innovative way.
Metadata – The information about information that makes the latter findable.
Metrics – Tracking who access and uses what in order to better utilize and organize resources.
Narrative and storytelling – Using stories and narrative to convey lessons and experiences that improve business performance.
Network analysis – Determining not only what your current social network looks like, but also identifying the strong points and gaps that exist.
Outsourcing – Determining if there are less expensive and more effective locations or people to conduct knowledge work.
Portable information delivery – Delivering information, news or data to portable devices.
Portals – The aggregate place where we collect all the information that may be relevant to employees of an organization.
Search – This is really the technology that makes a search engine work, which also relates to findability and metadata.
Semantic web – The movement towards a natural language web where we can freely exchange data and knowledge using common easily-understood standards.
Succession planning – How we deal with people leaving the organization, and the knowledge that goes with them.
Taxonomy – A specific often-hierarchical way of organizing information.
Training – Making sure that people understand the processes and technologies that we implement.
Vocabularies – Determining a consistent, agreed-upon language for how we describe the business our organization does.
Wikis – How we use collaborative editing to solve business problems.